Support

Online Support Videos
Answers to most questions can be obtained by watching the online videos to the right. Available 24 hours a day 7 days a week.

All technical support requests must be submitted on the WDI FX Technical Support Request form. We attempt to follow up all support requests within 2 hours during normal business hours. Support will be provided via email or phone based on the request submitted. Be sure to include a detailed explanation of your support request and include the number(s) at which you can be reached.

WDI FX Annual Maintenance and Live Help Support
New Image Software utilizes GoToAssist® software for our Live Help support. During each interactive session our support technician will guide you through setup and training issues just as if they were at your office. Your support & maintenance (upgrade) features include:

• Unlimited Live Help and FREE Software Maintenance for 90 days (data conversion priced separately).
• After 90 days Live Help may be purchased for $39 per 15 minute session.
• OPTIONAL Software Maintenance may be purchased monthly starting 90 days from purchase date (includes FREE email support).
• All support requests can be submitted through our online support ticket system.

*Terms & Conditions are subject to change.