Support

Online Support Videos
Answers to most questions can be obtained by watching the online videos to the right. Available 24 hours a day 7 days a week.

All technical support requests must be submitted on the WDI FX Technical Support Request form. We attempt to follow up all support requests within 4 hours Monday thru Friday during normal business hours. Support will be provided via email or phone based on the request submitted. Be sure to include a detailed explanation of your support request and include the number(s) at which you can be reached.

WDI FX Subscriptions - Live Help Support and Upgrades
New Image Software utilizes GoToAssist® software for our Live Help support. During each interactive session our support technician will guide you through setup and training issues just as if they were at your office. Your support & upgrade features include:

• Unlimited Live Help for all WDI FX Suite & Server Subscription customers.
• Module subscribers receive free support for first 30 days & one free Live Help session per month thereafter.
• All WDI FX subscription customers receive Free upgrades.
• Live Help for customization, license transfers & OS support may be purchased for $39 per 15 minute session.
• Data conversion available on a quotation basis.
• All support requests must be submitted through our online support ticket system.

*Terms & Conditions are subject to change.